Covid19 Update

Announcement

25 March 2020

COVID-19 UPDATE

Dear Friends of TAC

At TAC, our jobs and focus have always been about animal health and welfare. In today’s situation, we now find ourselves in a position where it is also our duty to do everything we can to protect human health, particularly those in our community who are most at risk in this unprecedented situation. This will help us remain open for as long as possible so we can continue to provide essential care for your pets.

Because of this we have come to the decision to put some measures into place effective immediately. We will be operating by APPOINTMENT ONLY. We will also be stopping all routine surgeries and procedures, allowing us to focus on the pets who need our help the most, while limiting movement of individuals and potential spread of COVID-19.

If you are not sure if your pet’s condition should be seen urgently, please ring us to discuss it with us over the phone, or do not hesitate to contact us via Facebook messenger. Your pet’s welfare is very important to us, as is the health of everyone in our community.

• Please ring the clinic to book an appointment prior to coming in.

• We will not be taking non-urgent walk ins. Please contact us first so we can dedicate an appointment time for you. If you are unsure if your pet’s condition is urgent, please discuss this with us over the phone. Rest assured that we will perform a phone triage to discuss whether your pet should be seen immediately, or whether an appointment can be scheduled.

• If your pet is presenting with an emergency, please ring us while you are on the way. We will bring your pet in immediately to be triaged and assessed. We ask that you wait outside the clinic while your pet is being attended to.

• We have a staff member stationed outside our front door to assist you with declaration forms and temperature screening.

• We are limiting the number of pet parents in our premises at any one time, so we urge most of you to wait outside for your turn.

• We offer ‘drop-off’ consults where your pet is dropped off and we contact you over the phone for a phone consult. This requires an appointment to be booked as well, as we need to ensure that we have a veterinarian available to assess and examine your pet.

• If you require top-up medications or food, please call us before coming in so that everything can be prepared and ready for collection before you arrive.

• Please note that we will be cancelling our desexing awareness month promo till further notice.

• We will also not be booking in any non-essential surgeries and procedures with immediate effect, nor will we be able to offer nail clipping and ear cleaning services at this time.

• Please be patient with us during this time as we are doing our best to keep all safe - pet parents, pets, as well as our TAC family.

• We allow ONE healthy pet parent PER pet/consult.

• Please DO NOT enter our premises if you are experiencing any clinical symptoms

• Please DO NOT enter our premises if you have travelled out of Singapore within the last 3 weeks.

• Please DO NOT enter our premises if you have been placed on a LOA or SHN. We also ask that you DO NOT enter the clinic if you have come into contact with someone who has been diagnosed with COVID-19, or someone who is currently in isolation whilst awaiting test results for COVID-19.

• Please try ringing us at a later time if you are unable to get through, as we are trying our best to attend to each and everyone of you.

We sincerely thank you for your patience and understanding, and we hope that everyone stays safe and positive as we get through this together!

The Management of The Animal Clinic Pte Ltd

About Us

The Concept

Kitten to Cat Care: Exclusive caring for fussy felines with love and compassion plus lots of patience